Privacy Policy

Last updated: June 2026

SouqLebnani.com (“SouqLebnani”, “we”, “us”) is a Lebanese online marketplace connecting local artisan vendors with customers. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

Customer & Vendor Accounts

• Name, email address, phone number, and shipping/billing address when you register or place an order.
• Vendor business details: shop name, work type, social media links, and workshop information provided during registration.

Orders

When you place an order we collect the products ordered, quantities, total price, delivery address, and order date. SouqLebnani operates exclusively on Cash on Delivery (COD) — we do not collect, store, or process any credit card or bank account information from customers.

Usage Data & Cookies

We automatically collect browsing data (IP address, browser type, pages visited) and use cookies to keep you logged in, remember preferences, and analyze site traffic. You may disable cookies in your browser settings, though some features may not function properly.

2. How We Use Your Information

• To process and fulfill your orders and coordinate delivery.
• To manage your customer or vendor account.
• To communicate about orders, support requests, and account activity.
• To share necessary shipping details with the vendor fulfilling your order.
• To improve the Site and prevent fraud or abuse.
• To comply with applicable laws and regulations.

3. Sharing Your Information

We share your data only as needed:

• With Vendors: Your name, phone, and delivery address are shared with the vendor handling your order.
• With Service Providers: Hosting, analytics, and delivery partners who process data on our behalf under confidentiality obligations.
• For Legal Reasons: If required by law or a government authority.

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your data. However, no online transmission is 100% secure. In the event of a data breach we will notify affected users as required by law.

5. Data Retention

We retain your account data while your account is active. Order records are kept for as long as required to meet legal and tax obligations. You may request deletion of your account at any time, subject to outstanding orders or legal holds.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal requirements).
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at info@souqlebnani.com.

7. Children

Our Site is not directed at children under 13. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

9. Contact Us

For any privacy questions or requests: info@souqlebnani.com

SouqLebnani.com — Lebanon